Terms & Conditions of Sale - Plain English Version (Please see long version underneath this one for the complete legal terms)
Covering Delivery, Stocking and our Returns Policy
We always aim to deliver your order in the quickest possible time. Whilst our stock on our shelves closely mirrors that as displayed in our online listings there will, on occasions, be variations to that in our published stock count. This fluctuation in stock is due to our company, Vanplus Leisure Ltd, selling through many different media both online and through our retail store, meaning seasonal variances or small delays may occur. We ask for your understanding in this matter and allow for this when you are placing your order. We always strive to ensure that your goods arrive with you in the time allowances specified in the item listing.
We sell hundreds of items every week and may, on occasion, have to wait for inward deliveries or our back orders to be delivered to us before we despatch. Due to the levels of our sales and the availability of replacement stock, we reserve the right to either cancel the sale & refund you OR give you the expected waiting time. In these situations there may be an alternative product that we feel might be of interest to you and you will be offered this also.
It is always worth remembering that the Royal Mail and the couriers that we use do not usually operate during weekends and bank holidays (unless Saturday delivery has been expressly paid for). Couriers do not usually specify exact delivery times but do give an expected timeframe. E.g. Next day delivery before 4pm
Any item may be subject to minor specification changes or improvements made to them by the manufacturers. This would result in the item you receive may slightly vary from the description of that item.
If you feel that you need to return an item then you are responsible for the cost of return, just as you would if you needed to return a purchase made on the high street to the shop you originally bought it from - they wouldn’t collect it from you. This does not affect your statutory rights. It is usual in these situations for a 20% return handling fee to be applied although each case is assessed on its individual merits. Unwanted items must reach us in re-saleable condition with all original packaging undamaged or we will be unable to complete a full refund. Under no circumstances must you return items to us unless you have been given a valid returns reference. Please ensure that you keep any proof of posting until your case has been resolved.
Please read this returns policy completely prior to getting in contact with us. It will save you and us time.
On receipt of your item(s) we ask you to check them immediately & carefully to ensure you are satisfied & the goods have no signs of damage made in transit - do not sign for damaged goods. We check every items packaging prior to dispatch. Damages must be reported to us immediately via email to firstname.lastname@example.org. We will then give you instruction on how to complete the returns process.
We will not be able to complete a refund or replacement unless you follow this procedure. Please don’t just post goods back to us. Returned items must be in original, undamaged packaging in re-saleable condition, or a handling fee may be made. It is usual for return cases to be levied with a 20% return handling fee although each case is assessed on its individual merits. Please ensure that you keep any proof of posting until your case has been resolved. Refunds will be made as soon as possible and within 30 days of your returns case being resolved. Refunds will be credited to the same means that the purchase was made from.
It is important that you are contactable throughout your purchase and as such we request that you provide as many points of contact as you feel necessary so we can keep you informed of your items progress.
Any warranty or guarantee on a product must be assessed either with us or the manufacturer prior to any refund being given. Please ensure that your purchase is used for the purpose the manufacturer intended and that all instructions have been correctly followed. If, upon inspection, the product is deemed not to be faulty then a charge will be levied to return the product to you.
If a product is sold that contains various component parts then if any one of those component parts were to be found faulty then we reserve the right to supply a replacement of that individual part and not necessarily the complete product.
If an item is to be returned to us ‘Vanplus Leisure Ltd’ at our cost due to a manufacturing fault or damaged in transit, then any items must be sent via the ways specified by us.
ie. If we ask for the item to be returned via 2nd class royal mail post and the item is returned via 1st class post then we will only be required to pay for the said 2nd class postage cost.
Terms & conditions of sale LONG VERSION
1. DEFINITIONS In these conditions: “The Company” means Vanplus “The Buyer” means the persons, firm or company entering into the contract with the Company. “The Conditions” means the conditions herein contained relating to the sale of the goods. “The Contract” means the contract between the Company and the Buyer, created upon acceptance of the Buyer’s order. “The Goods” means the goods supplied hereunder in accordance with the order. “The Order” means the order placed by the Buyer, based on the Company’s quotation. “The Quotation” means the quotation provided by the Company to the Buyer. 2. GENERAL (a) Quotations for and acceptance of all orders are subject to these conditions and shall govern the contract to the exclusion of all other terms and conditions. The Buyer shall be deemed to have accepted these conditions on placing the order. (b) No addition to or variation from these terms and conditions shall have effect unless the same are expressly accepted by the Company in writing under the hand of a director of the Company. (c) The conditions represent the entire agreement and understanding of the parties and supersede any prior agreements, representations or undertakings. 3. PRICE (a) The price for goods will be as provided in the quotation, and confirmed to the Buyer in the Company’s invoice. (b) The Company reserves the right to vary from the price quoted to the extent that such variation is required to cover increases in the cost of supplying the goods between quotation and delivery to the Buyer. Prices at the date of delivery shall therefore prevail. 4. PAYMENT (a) Account payment shall be made within 30 days following the month of invoice unless Otherwise agreed and confirmed to the Buyer in the Company’s invoice. (b) In the event of late or part-payment, interest at the rate of 5% above the Company’s bank base lending rate shall be charged on the sum outstanding on a daily basis until full payment is received. (c) All prices quoted are exclusive of VAT, carriage, insurance, packing and all other duties, taxes or levies required to be paid under the contract unless otherwise stated. 5. DELIVERY (a) The appointment of carriers is at the Company’s sole discretion unless the Buyer indicates a specific carrier prior to quotation. (b) All reasonable efforts will be made by the Company to fulfil delivery dates provided that reasonable notice of such date is given by the Buyer. Time is not of the essence in the contract. (c) The Company will consider repair or replacement of goods damaged or lost in transit where delivery is made by the Company’s carrier providing written notice of such damage or loss is provided within 3 days by the Buyer. 6. RISK AND PROPERTY (a) Risk in the goods passes on delivery. (b) Title in the goods will not pass to the Buyer until payment in full of the invoice. (c) Where the Buyer sells goods on to a third party title will pass immediately before the goods are delivered to such third party. (d) Where goods are attached to, or incorporated in other goods, or altered, title will not pass by virtue of such attachment or alteration, where the goods can be detached or removed. (e) The Buyer is required to store the goods supplied separately from any other goods in its possession until title has passed in accordance with sub-paragraphs (b) and (c) above. (f) If the Buyer is overdue in payment for the goods or other goods supplied by the Company, the Company may recover and sell the goods. The Company shall be entitled to take possession of the goods and is hereby granted licence to enter the Buyer’s premises for such purpose and may, if necessary, detach or remove the goods from other goods or equipment. This will not effect any other right the Company may have against the Buyer. (g) Until payment for the goods and all other goods which are supplied under these conditions: (i) the Buyer shall hold the goods upon trust for the Company. (ii) if the goods are sold the Buyer shall hold the proceeds of sale on trust for the Company in a separate bank account specifically designated for this purpose. (iii) the Company reserves the right to trace the proceeds of sale received into any bank or other account which the Buyer maintains. (iv) if the goods are sold the Company may by written demand require an assignment of the Buyer’s right to recover the price from any third party. (v) if the Buyer incorporates the goods into, or uses the goods for manufacture of other goods, before payment in full of the price, the Company shall be entitled to take possession of the new goods and is hereby granted a licence to enter the Buyer’s premises for the purpose of recovering the new goods. The Company shall be entitled to sell the new goods (subject to any third party rights therein) and shall retain from the proceeds of sale the amount outstanding to the Company for the goods and pay any balance remaining to the Buyer. 7. WARRANTY AND LIABILITY (a) Subject to the conditions set out below, the Company warrants that the goods will be free from defects in material and workmanship for a period of 12 months from the date of delivery and shall replace any goods which the Buyer proves to the satisfaction of the Company to be faulty in accordance with this condition. (b) The warranty given in paragraph (a) is subject to the following conditions. (i) the Company shall be under no liability in respect of any defect in the goods arising from any specification of the Buyer provided in its order or any tender. (ii) the Company shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Company’s instructions, misuse or alteration or repair of the goods without the Company’s written approval. (iii) the Company shall be under no liability under the above warranty if the total price for the goods has not been paid by the due date for payment. (iv) the above warranty does not extend to parts, materials or equipment not manufactured by the Company, in respect of which the Buyer shall only be entitled to the benefit of any warranty or guarantee provided by the manufacturer thereof to the Company. (c) Subject as expressly provided in these conditions, all warranties, conditions or other terms implied by statute or common law are expressly excluded to the extent permitted by law. (d) Except in respect of death or personal injury caused by the Company’s negligence (or implied under the Consumer Safety Act 1987) the Company shall not be liable to the Buyer by reason of any representation, implied warranty, condition or other term or under the express terms of the contract for any consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever arising out of the supply of goods and the Company’s liability for direct loss (otherwise than for death or personal injury) shall be limited to the value of the invoice for the contract. 8. STORAGE The Company shall levy a storage charge to the Buyer for all goods stored by the Company within 1 month of the following; (i) the Buyer failing to collect any goods from the Company’s premises following written notification of availability for collection; (ii) the Buyer failing to take delivery of the goods or failing to make arrangements for delivery upon written notification of readiness for dispatch. 9. RETURNS/CANCELLATION (a) The Company will not accept the return of any goods without its prior written consent. (b) Where such consent is provided goods shall be returned at the Buyers expense. (c) Credit for goods returned will be provided by the Company at the goods resale value, less a handling fee of 20%, provided that the goods are returned in a condition suitable for resale. 10. ALTERATIONS/MODIFICATIONS The Company may make such alterations or modifications as it deems necessary to the goods or their manufacture without notice to the Buyer from time to time. 11. NOTICES All notices to be given under the contract shall be given by prepaid first class post or facsimile to the registered office or principal place of business of the party to be notified and shall be deemed to have been delivered if by letter at the expiration of 48 hours after posting and if by facsimile on receipt. 12. TERMINATION Without prejudice to any other remedies the Company may have against the Buyer. The Company may terminate the contract on notice to the Buyer, upon the Buyer becoming bankrupt or insolvent or upon a resolution to wind up the Buyer being passed or a receiver, administrative receiver or administrator being appointed and shall be entitled to take possession of all goods supplied and unpaid for, in accordance with paragraph 6 hereof. 13. FORCE MAJEURE The Company shall be entitled to cancel the contract or reduce the quantity of goods to be provided if it is prevented from providing the goods through any circumstances beyond its reasonable control including (but not limited to) industrial action, war, fire or prohibition or enactment of any kind, and will not be liable for any loss or damage incurred whatsoever arising therefrom. 14. GOVERNING LAW The contract shall be governed by English law and subject to the exclusive jurisdiction of the High Court in England.